We want to help you find the answers

 

You want to be sure the products you buy are the right ones for you and yours and we want the same. Take a look through our Frequently Asked Questions below and if you still can’t find what you’re looking for, send us your questions via the form below.

Quick Find

Enter a key word or phrase to help narrow your search:

  • Q

    Are there any animal ingredients in your CoQ10 products? (what is CoQ10 made out of)

    A

    Beef gelatin is used for the capsule material and is the only animal ingredient in these formulations.

  • Q

    How does turmeric and curcumin support joint health?

    A

    Curcumin helps reduce inflammation and protect against oxidative damage to joint tissues. This compound also helps support cellular metabolism and growth for the maintenance of healthy joints and connective tissue. Curcumin inhibits the production of pro-inflammatory substances and pain-inducing compounds thereby reducing joint stiffness, swelling, and pain. As a natural antioxidant, curcumin also proactively protects against tissue damage neutralizing free radicals.

  • Q

    How long until I feel an improvement?

    A

    Curcumin, when well absorbed, can be fast-acting for relief of pain and inflammation. Studies using highly bioavailable curcumin show that most people experience significant relief from joint pain within 4 weeks, and that curcumin may offer immediate protection against muscle soreness and joint damage from exercise. In other studies, people taking 500 mg of curcumin daily for 12 months experienced significant benefits. However, studies that use poorly absorbed turmeric or curcumin have inconsistent results.

  • Q

    Are there any side effects of turmeric and curcumin?

    A

    Turmeric and curcumin are generally well tolerated. The most common reports of side effects are gastrointestinal and include dyspepsia, diarrhea, distension, gastroesophageal reflux, nausea, and vomiting. Anyone who has gallstones, a bile duct obstruction, stomach ulcers, or excess stomach acid should consult their physician before use.

  • Q

    Is turmeric safe with my medications?

    A

    Theoretically, turmeric may lower blood glucose and have an anticoagulant effect, although these effects have largely been seen in the laboratory and there are few reports of interactions in humans. Anyone who is taking anticoagulant or blood-thinning medications, or who has diabetes, should exercise caution over the use of turmeric/curcumin.

  • Q

    Are there any allergy concerns with turmeric and curcumin?

    A

    Turmeric may cause allergy in some people, especially in individuals who are allergic to ginger or other members of the Zingiberaceae family.

  • Q

    What is turmeric?

    A

    Turmeric is a member of the ginger family and is the source of a bright yellow aromatic powder obtained from its rhizome. Turmeric is used for flavouring and colouring in Asian cooking, can be used as a fabric dye, and is a rich source of antioxidant curcuminoids including curcumin.

  • Q

    How long until I feel an improvement?

    A

    Research has shown that individuals with knee osteoarthritis typically experience a reduction in pain and stiffness 7–10 days after beginning to take NEM.

  • Q

    How does NEM support joint health?

    A

    NEM is a source of at least three types of collagen, as well as glycosaminoglycans (GAGs) including dermatan sulfate and chondroitin sulfate, as well as hexosamines, such as glucosamine. NEM helps support the growth, maintenance, repair, and lubrication of joint cartilage.

  • Q

    Are there any allergy concerns with NEM?

    A

    Do not use NEM if you have a known allergy to eggs or egg by-products.

  • Q

    Are there any side effects of NEM?

    A

    There are no reported side effects of NEM. The safety of NEM has not been confirmed in pregnancy and while nursing.

  • Q

    What is the source of NEM?

    A

    NEM® is Natural Eggshell Membrane. The raw ingredient used in our products is manufactured without harsh chemicals to preserve the natural structure of the membrane.

  • Q

    How long until I feel an improvement?

    A

    Healthy connective tissue relies on a good supply of sulphur, and MSM has been used to support recovery from injury as well as for joint pain relief.

  • Q

    Why does it say to avoid taking MSM at bedtime?

    A

    There is some anecdotal evidence that taking a higher dose of MSM before bed may lead to trouble sleeping. However, in clinical studies, insomnia was reported equally by those taking MSM and those taking a placebo, and some people even report that MSM makes them feel sleepy. If you experience sleeplessness when taking MSM at bedtime, it may help to take a higher dose earlier in the day and to minimize your nighttime dose or avoid taking MSM altogether at bedtime.

  • Q

    What is the sodium content of Glucosamine, Chondroitin, and MSM?

    A

    Each tablet of Glucosamine (500 mg), Chondroitin (400 mg), and MSM (400 mg) contains 35 mg of sodium and 86 mg of potassium.

  • Q

    Is MSM safe with my medications?

    A

    There are no known interactions between MSM and any medications.

  • Q

    Are there any allergy concerns with MSM?

    A

    MSM might cause worsening of allergy symptoms but is usually used to help lower histamine levels and reduce allergy symptoms!

  • Q

    Are there any side effects of MSM?

    A

    As a natural compound present in many foods, MSM is considered very safe. Side effects are rare, but reports have included diarrhea, skin rash, headache, and fatigue.

  • Q

    Should I use glucosamine, chondroitin, and MSM together?

    A

    Glucosamine, chondroitin, and MSM work together to help lubricate joints and act as natural shock absorbers. MSM may provide more rapid relief from inflammation-related pain, while all three compounds support recovery from injuries and support healthy connective tissue development.

  • Q

    What is the source of MSM?

    A

    Methylsulfonylmethane (MSM) is an odourless and tasteless natural sulphur compound found in all living things. However, although MSM is found in meat, fish, certain fruits, vegetables, and grains, processing destroys this compound, which reduces dietary MSM intake. Webber Naturals uses OptiMSM®, a pure form of MSM with a reputation for being the purest, safest, and most consistent MSM in the world.

  • Q

    How long until I feel an improvement?

    A

    While glucosamine and chondroitin get to work right away to help support joint health, most people feel the greatest benefits when taking these compounds for at least 4–8 weeks.

  • Q

    What is the sodium content of Glucosamine and Chondroitin Sulfate?

    A

    Each tablet of Glucosamine (500 mg) and Chondroitin (400 mg) contains 39 mg of sodium and 86 mg of potassium.

  • Q

    What is the potassium content of the Sodium Free Glucosamine Sulfate?

    A

    The glucosamine sulfate in all Joint Ease products contains around 86 mg of potassium per 500 mg capsule.

  • Q

    What is the sodium content of Glucosamine sulfate?

    A

    The glucosamine sulfate in Joint Ease products is not a significant source of sodium. A 500 mg capsule, for instance, typically contains around 1 mg of naturally occurring sodium.

  • Q

    Is glucosamine safe with my medications?

    A

    People taking blood-thinning medication (anticoagulants) or other natural health products with a blood-thinning effect should check with their physician before taking glucosamine. Glucosamine is not recommended for use in pregnancy or while nursing as its effects on a growing child or developing baby are not yet known.

  • Q

    Are there any allergy concerns with glucosamine?

    A

    Glucosamine sulfate is a highly purified ingredient and does not contain allergenic shellfish flesh proteins. Although we are not aware of any allergic reactions to glucosamine sulfate in people with shellfish allergies, individuals with severe allergies should consult their physician before use.

  • Q

    Are there any side effects of glucosamine?

    A

    Glucosamine is usually well tolerated. Some sensitive individuals may experience nausea, diarrhea or constipation, heartburn, or increased intestinal gas when taking glucosamine. Taking glucosamine with food can help minimize these effects.

  • Q

    What is the source of glucosamine?

    A

    The glucosamine sulfate in Joint Ease products is manufactured using a compound derived from the shells of crabs and shrimps.

  • Q

    Are Omega-3 products safe for pregnant women?

    A

    Pregnancy is an important time and it is recommended that women speak to their health care practitioner prior to taking a new supplement or natural health product when pregnant or breastfeeding. 

    Like all our Omega-3 fish oil softgels, Omega-3-6-9 High Potency may be considered safe for most women to use during pregnancy and breastfeeding especially when used according to label recommendations. 

    The 8-digit NPN (or natural product number) on our label confirms that all of its information and cautions have been standardized by Canada’s NNHPD (Natural and Non-prescription Health Products Directorate). 

    When a product is unsafe during pregnancy or breastfeeding, the label will bear a warning, such as “Do not use if you are pregnant or breastfeeding.” As mentioned, it is important to speak to your health care practitioner to ensure that this product is suitable for you. 

    Omega-3-6-9 High Potency combines fish, flaxseed, and borage oils to provide a range of essential fatty acids for prenatal brain, eye, and nervous system development. 

    For more information on Omega-3 through the various stages of life from pregnancy and lactation through adulthood and aging, the DHA/EPA Omega-3 Institute here: DHA & EPA for Life Stages.

  • Q

    Does Webber Naturals Omega-3 test for heavy metals? Is there any mercury in them?

    A

    Omega-3-6-9 High Potency is certified for high purity by the International Verified Omega-3™ (IVO™). This ensures that the product has been tested for ocean-born contaminants, including heavy metals like mercury, lead, cadmium, and arsenic. 

    In addition to toxic heavy metals, IVO-certified products must pass rigorous analytical tests that screen for pesticides, antibiotics, PCBs, dioxins, and many other contaminants at ultra trace concentrations.
     

  • Q

    Do you test your products on animals?

    A

    We want to reassure our customers that WN Pharmaceuticals®, maker of Webber Naturals products, does not test its products on animals. We have found that it is not necessary to perform testing on animals to provide safe, effective products. 

  • Q

    Why is the bottle so big when it only has 30 tablets in it? Isn’t this a terrible waste of materials and energy?

    A

    e share your concern. Here are the reasons behind, and the benefits of, consistent bottle sizes. Health Canada and the Natural Health Products Directorate regulate the information that must be on the labels of any Natural Health Product. This information needs to be readable in both English and French – this is especially important for products with cautionary statements. Getting all that information on the label is a challenge even with a regular-sized vitamin bottle as you can imagine. The label therefore dictates what size the bottle will have to be. While we sometimes get complaints about bottles being too big, we also hear from people with vision impairment who say our labels are too small to read. We do our best to achieve a balance. 

     We produce huge numbers of supplements each year and by limiting the number of different bottle sizes we use, we are able to save the consumer money and reduce actual waste and energy consumption considerably. Additionally, all our packaging is recyclable. 

     Webber Naturals® uses #2 PET recyclable plastic for most packaging. This material is accepted by recycling depots and municipal recycling programs. The bottles, labels, and caps are all recyclable.

  • Q

    Are supplements really necessary?

    A

    Vitamins, as well as minerals and essential fatty acids and other nutrients, are needed for a long, healthy life. You can get vitamins from your food and you can increase amounts of specific nutrients and combinations of nutrients through supplementation.

    Today our fruits and vegetables have lost a considerable amount of their nutritional value if they have been grown on non-organic farms, processed, or stored for any length of time before reaching our plates. An apple in a bowl loses vitamins by the hour!

    A diet that includes a variety of fresh, preferably organic, high quality food, from all the main food groups, may provide most of the nutrients we need. If you don’t have time to shop for, prepare and eat naturally healthful meals every day, you may not be getting the small but important amounts of essential vitamins and other nutrients your body needs for optimum health.

    Many people supplement for these reasons, as well as to provide support if one’s health is compromised, if there is a family history of illness, if lifestyle factors reduce one’s intake of healthy foods or just as health “insurance”.

  • Q

    What are vitamins?

    A

    Vitamins are defined as any of a variety of fat-soluble or water-soluble organic substances essential for normal growth and function of the body. Vitamins cannot be made by the body and must be consumed as part of your diet. They are obtained naturally from plant and animal foods.

    There are two groups of vitamins; fat soluble and water-soluble. Fat-soluble vitamins, A, D, E and K, are usually found in meat and meat products; animal fat and vegetable oils; dairy products and fish. They dissolve in fat before they are absorbed in the bloodstream and are stored in the liver.

    Water-soluble vitamins include the B vitamins and vitamin C. They are found in meat, fish, fruit, vegetables, and whole grains. They dissolve in water and are not stored in the body, but are eliminated regularly in the urine. Water-soluble vitamins are easily destroyed by heat and light, or may be washed out during food preparation or storage.

    Our bodies need a continuous supply of water-soluble vitamins.

  • Q

    Does glucosamine sulfate contain sodium?

    A

    Yes, glucosamine sulfate does contain sodium. Glucosamine sulfate contains sodium salt as a stabilizer to prevent moisture absorption. If you are on a sodium-restricted diet you can use sodium-free glucosamine, which uses potassium chloride to reduce moisture problems.

  • Q

    Why can’t I buy your vitamins on your web site?

    A

    As a manufacturer, WN Pharmaceuticals sells its products to retailers who value their customers. We do not sell or ship directly to consumers, and we don’t set retail pricing. Webber Naturals® can be purchased at most drug stores in Canada, as well as at grocery stores and large retailers with health sections. There are also online retailers who carry our products.

     

  • Q

    Why does the label on my calcium supplement say: ‘Take a few hours before or after taking other medications’?

    A

    The “Directions for Use” statement you refer to is require by Canada’s Natural Health Products Directorate for products containing calcium. This is to prevent any possible negative interaction with your medications. All products that contain calcium as an active ingredient will soon bear a similar statement. Nutritional supplements are basically foods and they can affect the rate of absorption and distribution through the body of other things you ingest. Taking medications and supplements hours apart allows your body to digest each without interference from the other.

  • Q

    How much protein does a person need each day?

    A

    Protein requirements vary from individual to individual depending on: age, weight, sex, activity level and overall health. For example athletes may need more protein than the recommended dietary allowance, or RDA.

    Below is a general guideline of protein intake requirements: 

    Average healthy sedentary adult (male or female) that does not work out or have any related goals. This amount reflects a good minimum daily protein intake for general health and function0.5–0.7 g of protein per pound of body weight.
    Average healthy adult (male or female) that is doing some form of exercise regularly or is trying to improve their body (lose fat, build muscle, etc.). This is the minimum recommended.0.8–1 g of protein per pound of body weight.
    Average healthy adult female whose primary goal is building muscle, getting “toned,” maintaining muscle while losing fat, increasing strength or improving performance1–1.2 g of protein per pound of body weight.
    Average healthy adult male whose primary goal is building muscle, getting “toned,” maintaining muscle while losing fat, increasing strength or improving performance1–1.5 g of protein per pound of body weight.
  • Q

    Are your products gluten-free?

    A

    Very few dietary supplements are likely to contain gluten and we do not add gluten to any products. Because of sensitivity issues for many people we avoid where possible using gluten-containing ingredients in the manufacture of our products. 

    However, to avert any possible cross-contamination within our facility, we employ meticulous cleaning procedures, especially with the equipment used to make our tablets, capsules, softgels, liquids, and powders. We have systems in place so a minimum number of machines and equipment are exposed to gluten if gluten happens to be naturally occurring in a raw material. A separate or isolated area is used for gluten-containing products or ingredients. 

    The steps below are part of our everyday, 24/7 quality control programs. Our quality control and quality assurance procedures meet or exceed Canadian Government Good Manufacturing Practices and Therapeutic Goods Administration standards (Australia). This is part of how we ensure the quality and integrity of our gluten free products at every link of the manufacturing chain. If you are concerned about a particular product, call our Customer Service number with the product UPC code (bar code number on the label) to confirm if there is any gluten content.

  • Q

    Does Acidophilus have to be refrigerated once opened?

    A

    Some probiotic products do require refrigeration but many do not. New technology has permitted Webber Naturals to offer you many potent probiotics with billions and billions of active cells that do not require refrigeration. This makes it easier than ever to benefit from the use of these supplements that can improve digestion, immunity, and overall health.

  • Q

    What type of gelatin is used in your capsules?

    A

    Our gelatin capsules are made from bovine (beef) sources only. Where vegetable-based capsules are used, the terms ‘vegetarian capsule’ and/or ‘carbohydrate gum’ will appear on the label. Please note that we do not use pork-derived gelatin for capsules.

  • Q

    Is glucosamine really effective?

    A

    Glucosamine is the top selling natural supplement for improving joint health. Glucosamine has been extensively studied, and much research indicates that glucosamine sulfate can speed the repair of cartilage, reduce the pain of arthritis and slow its progress.

     

  • Q

    What is glucosamine sulfate made from?

    A

    Glucosamine is generally sourced from the hard shells of shellfish. Those allergic to shellfish may be concerned over a possible allergic reaction to glucosamine. Very few cases of allergic reactions to glucosamine have been reported, probably because shellfish allergens are in the meat not the shells, and the extraction process removes any remaining meat.

  • Q

    What do glucosamine and chondroitin sulfates do in the body?

    A

    Glucosamine and chondroitin sulfates work together to arrest cartilage deterioration by stimulating the production of collagen and proteoglycans, natural components of cartilage and joint fluids. They also appear to protect joints from the action of enzymes that can breakdown cartilage. 

  • Q

    Why do vitamins turn urine bright yellow?

    A

    Multivitamins and other supplements that contain B vitamins (specifically B2 and folic acid) can cause brightly coloured urine because this is the actual colour of some of the nutrients. B2 is a water-soluble vitamin and your body will absorb what it requires and flush out the rest. 

Still have a question? Just ask!