Help Centre

We accept returns of unopened products within 30 days of receipt, and you may place a new order for an alternate product. An unopened product may be returned within 30 days of purchase for a full refund. If the product is damaged, an image of the damaged product will need to be attached to your return form. 

• Login and go to My Account.
• Select My Orders.
• Click Return next to the product you wish to return. Note that only fulfilled orders can be returned. If your order is unfulfilled, you will have the option to cancel instead.
• Follow step-by-step instructions.

After you have selected a product to return, you will receive an email with instructions on how to complete your return. If you do not receive an email, please contact customer service at orders@webbernaturals.com.

All online orders are processed within 1-2 business days (Monday to Friday) except for public holidays. Most orders will arrive within 5-7 business days depending on location and courier volume. If you have not received a shipping notification within 72 hours please contact us at orders@webbernaturals.com.

Most online orders are shipped via UPS. Some Rural Areas as well as the Territories are shipped via Canada Post. Shipping is calculated at checkout.

IMPORTANT! Canada Post Strike Update:

To help minimize the impact on your deliveries, please consider the following steps:

1. Update Your Shipping Address: If you usually receive packages at a PO Box, switch to a physical (civic) address, such as your home, workplace, or a trusted friend or family member's residence. This change can facilitate alternative delivery methods.
2. Verify Address Details: Before finalizing any online orders, double-check that your shipping address is correct and reflects the updated information.
3. Anticipate Delays: For orders where Canada Post is the sole delivery option or for shipments already in transit, expect potential delays. We cannot guarantee delivery times during this period.
4. Order Early: With the holiday season approaching, placing orders well in advance can help ensure timely arrival, especially given the current uncertainties.

For the latest updates on service disruptions and alternative delivery options, visit Canada Post's official service alerts page. 

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout. Please check your spam/ junk folder.

Orders over $30 qualify for free shipping.

Canada only.

• Login using your username and password
• Click on My Account and select My Orders
• If your order has not been shipped already, click Cancel

If you click My Orders button on the order confirmation email, it will take you to a page with your order details. Once your order is fulfilled, a tracking number will be added to the page and you will receive an email notification. You may use the tracking number through the shipping company to track your shipment.

• Select the product(s) you wish to purchase and add to cart. You may review the items in your cart and make changes to add or remove items.
• Click the Check Out button.
• You may continue as a guest, login to your existing account or set up an account to continue.
• Follow the directions as prompted.

Please contact orders@webbernaturals.com